Career at Genex Travels

Tour Operator Job Description

Company: Genex Travels

Position: Tour Operator

Reports to: Travel and Tourism Manager

Job Overview:
The tour operator will be responsible for organizing, planning, and conducting long-distance expeditions, travel, and tours for groups or individuals. They are responsible for ensuring that the travel experience runs smoothly and meets the expectations of our clients.

Key Responsibilities:

– Planning and Organizing Tours:
– Research, identify, and evaluate tour destinations considering clients’ needs and preferences.
– Design and create attractive travel itineraries and packages for clients.
– Work with other professionals such as hotel managers, airline representatives, and local guides to arrange essential services.

Customer Service:

– Attend to clients’ inquiries via phone, email, or face-to-face.
– Provide detailed information regarding travel times, transportation, accommodation, and tour costs.
– Address and resolve any issues or complaints raised by clients.
– Booking and Selling Tour Packages:
– Promote and sell tour packages to potential clients.
– Manage bookings, ticketing, and issuing of relevant documentation.
– Assist clients in understanding the itinerary, the nature of the locales, and any necessary travel precautions.

Financial Management:

– Budgeting and ensuring all tours are financially profitable.
– Negotiate contracts with vendors to ensure the best possible prices for services.
– Monitor and report on the financial success of tours.

Coordination and Supervision:

– Coordinate with ground operators, hoteliers, and other stakeholders.
– Supervise and manage guides and other tour staff.
– Ensure all tour operations comply with local regulations and safety standards.

Feedback and Improvement:

– Collect feedback from clients after the tour.
– Analyze feedback to determine areas of improvement for future tours.
– Implement changes based on feedback and industry trends.

Required Skills and Qualifications:

– Bachelor’s degree in Travel, Tourism, Business Administration or related field.
– Proven experience as a tour operator or similar role.
– Excellent organizational and multitasking abilities.
– Outstanding communication and negotiation skills.
– Customer-oriented mindset.
– Familiarity with computer reservation systems and other booking tools.
– Knowledge of domestic and international travel trends, destinations, and cultures.
– Ability to handle stressful situations calmly and work under pressure.

Desired Personal Qualities:

– Passionate about travel and customer satisfaction.
– Proactive and solutions-focused.
– Detail-oriented and thorough.
– Adaptable and flexible.

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